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Freezers Troubleshooting

Explore your appliance


The inner base of my freezers has moisture build up

Droplets of water or moisture in the inner base of your appliance are usually due to there being a blocked gutter on the rear inner wall, it could also be due to items touching the back wall on the appliance.

Please clear anything that may be obstructing the gutter outlet. You can do this by using a drinking straw or a pipe cleaner. Once done, use a mop to clean up the base. This should then rectify the issue. If you need further help on how to do this, please refer to your manual.

If you do not have your manual, you can download manuals, or please call our customer service team on  0344 822 4224


How often should I defrost my freezer and how do I carry this out?

How often you defrost your freezers depends on the model of your appliance. We recommend defrosting your freezer when the ice is around 3-5mm thick.

Please check below to help give you some indication, but also refer to your user instructions for further advice. If you need a replacement user manual, then please click here.

We recommend the following:

Small fridge with freezer box – Defrost every two weeks

Iced diamond fridge/freezer – Defrost the freezer every 6 months

Iced diamond single freezer – Defrost the freezer every 6 months

Other freezer types and models – Whenever the ice gets to 3-4mmm thick.

Frost-free appliances – These appliances do not need to be defrosted.

For further advice or please call our customer service team one 0344 822 4224.


Why is there frost and ice appearing on the basket fronts of my frost free freezers

Little amounts of frost can appear on the fronts of baskets if the door of the appliance is accidentally left open.

Please avoid leaving the doors open for any length of time which is longer than necessary. Also try to cover your liquids and foods with a bag or plastic container.

Please also make use of the ice cube tray that comes with your appliance, this is fitted with a lid, which keeps the moisture for entering.

If you require further help please call us on 0344 822 4224.


There is a noise coming from my freezers

It isn't uncommon for there to be a noise coming from your freezers, this is more likely to happen when the appliance is new.

A loud crackling sound from inside your freezers can normally be down to the build up of frost in your internal components.

Below are some causes for noise:

• The compressor / pump motor - This is normal

• The pipe is vibrating against a wall - Please check the positioning of the pipe

• There is circulation of gas around the pipes - This is normal

• Cracking sound - air movement - This is normal

If you need further help please call our customer service team on 0344 822 4224


My Whirlpool freezers seems to be running all the time

Your Whirlpool freezers is designed to achieve lower operating temperatures so it will appear to run for longer than an adjacent refrigerator.

It will run for as long as is required to achieve the correct operational conditions whilst consuming the minimum of energy during this process.

Below are a few reasons why your Whirlpool freezers may appear to run for longer:

• Position – Is it near a heat source i.e. cooker, window, and heater or is it the time of year?

• Ventilation – Is there enough air circulation around the cabinet exterior – Check the position.

The freezer must achieve -18C to be safe. The lower the temperature, the longer the appliance will run. Try adjusting the thermostat.

If you need further assistance please call Whirlpool customer service on 0344 822 4224


My frost free freezers is noisy compared to my old one

Your frost free freezers uses a number of external and internal fans during the time it operates, so there can be a rise in noises during this time. This is normal, so please do not worry if you are hearing different noises, compared to the noises that your old freezers made, especially if that noise is a crackling noise.

Your freezer does defrost itself at least once a day, when this happens, ice melts.

If you need further help please call our customer service team on 0344 822 4224


My freezers has defrosted ice droplets, where are they going?

When your appliance auto defrosts itself, it produces melted water and goes into a water collection point. This is located at the back of your appliance, just above where the compressor is. During daiuly usage, the compresser becomes warm, so with that in mind, the water evaporates.

If the water collection point container becomes contaminated with foreign bodies or with spillages from the appliance itself, we would reccommend using our sanitising fridge cleaner. All you need to do is spray it on to any internal or external parts of your appliance and simply wipe away.

This cleaner is avaiable at parts.hotpoint.co.uk or by calling our parts department on 0344 822 4224.


I have an unstable appliance

When your appliance is new, you sometimes discover that your appliance is feeling slightly unstable.

Please check firstly to see that all 4 leg's are firmly on the floor. If your appliance isnt level with the floor, you may find this is the reason for the increase in noise levels. You may also see that with the taller range of freezers, that not leveling the legs will make it seem that the doors of your appliance have dropped to one side.

To level the appliance effectively, we recommend you enlist the help of a second person, who can help hold the appliance whilst you lift and adjust the feet to the correct level once again.

To fix a dropped door issue, we reccommend you lengthen the foot which is on the hinged side of the appliance, once complete, leave the appliance for a day or two, this should dissappear by then.

If you require further help please call us on 0344 822 4224.


I want to stack my fridge and freezer on top of each other, is this possible?

We do not recommend the stacking of cooling appliances on top of each other. As they are not built to be suitable for this purpose.

If you would like to stack appliances, you would need to purchase a product that is built and designed to save space, such as fridge freezer.

If you require further help please call us on 0344 822 4224.


How can I reverse the doors on my freezers?

If you would like to reverse the doors on your freezers, then the instructions to do so including diagrams are in the user manual that came with your appliance. If you want to book a door reversal with an engineer then please call us on 0344 822 4224.. Please be aware that a charge will be applied for this service.

If you do not have your user manual then you can find a replacement here.

If you need further assistance please call Whirlpool customer service on 0344 822 4224.


What temperature should my freezer be?

To comply with DEFRA (The Department of the Environment, Food and Rural Affairs) guidelines, Whirlpool freezers are set to operate from -18 and -26 degrees.

When putting in large amounts of food in your freezer, we recommend that beforehand, you turn on the fast freezer button or switch (if your appliance has one) for at least 24 hours before.

If you are unsure on how to do this, please refer back to your user manual for help and guidance. here.

If you require further help please call us on 0344 822 4224.


I have an amber light appearing on my freezers, what is it for?

If there is an amber light flashing on the front of your appliance, it could indicate that the fast freeze button / switch has been selected.

If this was not meant to be selected, please press the button again or reverse the position of the switch to ensure that the appliance is back to its normal operatimg mode.

If you require further help please call us on 0344 822 4224.


I have a holiday button on my freezers, what does it do?

Most appliances do have a holiday mode button. This is designed to be used after you have emptied the contents of your appliance and are going to be away from the house / appliance for a number of days or weeks.

During this period, and once on this setting, your appliance will run on the bare minimum amount of temperature needed to still function, this also dissconnects the cooling apparatus within your fridge.

If we are to assume that you are away from your appliance for a short period of time, and your doors are shut, the energy consumption will be much lower.

Please do not use the holiday function unless the fridge is empty, as if you do select it when there are items inside, you will; result in food loss.

If you require further help please call us on 0344 822 4224.

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