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Our automated chat is available 24/7 to help you with your appliance needs. We also have our dedicated live chat team online from 7am on weekdays. For existing booking support
Click here »
Explore your appliance
I have a leak in my Whirlpool tumble dryers
During the manufacturing process, we ensure your tumble dryers is thoroughly tested so there is no leaks to internal components after you have installed your appliance.
If you experience any leaking before or during your first use, it is most likely due to there being water still in the tumble dryers from the testing process.
Please also check the water supply connection (from both sides) as well as the drain hose itself.
If you need any further help, please call us on 0344 822 4224.
There appears to be no electrical supply to my tumble dryers
Please check the socket that your appliance was plugged in in by using another piece of equipment, this will ensure that the issue does not lie with the socket rather than the appliance itself.
Your tumble dryers comes fitted with a 13 amp 3 pin plug and also the lead, so please make sure that the right rating of fuse is being used with this.
We do not recommend the use of the appliance with an extension lead.
Please also ensure that the start or on/off switch is in the correct position, and that the door is properly closed.
If you need further help please call our customer service team on 0344 822 4224.
The ECO sense drying feature will not function
If your Hotpoint washer dryer has a “set and forget” auto drying feature and you are having problems getting the drying process to operate, it could be attributed to a number of non mechanical faults. We recommend the following:
Ensure that you are loading the Hotpoint washer dryer correctly, as putting in an undersized load will result in the sensing mechanism cutting off the drying process prematurely.
Ensure that you are not attempting to use a programme that is designed merely as a short drying process utilising very low temperatures such as in the case of the easy iron and easy care functions.
Ensure that the sensors in the drum are kept clean and free from grease and dirt by wiping with a dry cloth.
If you need further assistance please call Hotpoint customer service on 0370 218 6615
My dial is not rotating
On certain Whirlpool models the dryer programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.
If you need further assistance please call Whirlpool customer service on 0370 218 6615
My Whirlpool tumble dryers keeps tumbling after the programme has finished
Certain Whirlpool models have an added crease care facility. Crease care is activated when the appliance has finished its cycle and the clothes are then tumbled in cool air which protects them from creasing and reduces ironing times. The crease care option will keep tumbling the clothes intermittently until the programme dial is manually advanced to the off position.
If you need further assistance please call Hotpoint customer service on 03448 224 224
Can I stack my Whirlpool tumble dryer onto my washing machine?
Whirlpool tumble dryers are designed to be fitted onto the top of some of our Whirlpool washing machines. This stacking process must only be completed using one of our genuine stacking kits.
To establish exactly which stacking kit you require or to purchase call our spare parts department on 0344 822 5225
How do I clean the condenser?
If you find that your Hotpoint Condenser dryer is taking a long time to dry then this could be due to a build up of fluff in the condenser.
The condenser is found at the bottom of your appliance. Simply take this out by grasping the bottom cover by the ides and pull it off gently towards you. Remove the condenser by rotating the clips, then pulling the condenser towards you. Run the body of the condenser under a cold water tap to remove and build up. Refit the condenser and use as normal.
We recommend that in order to keep your machine working efficiently, you regularly clean the filter and condenser.
If you need further assistance please call Hotpoint customer service on 0370 218 6615
How do I clean the fluff filter?
To clean your Hotpoint dryer filter simply open the door of your appliance and look for the fluff filter (located in the bottom of your door opening).
Pull out the filter and clean the fluff build up. If there is a large quantity of fluff you may use a vacuum cleaner to remove this.
We recommend you clean this filter out each time you use your dryer to ensure your machine works efficiently.
For further advice we recommend checking your user manual – you can also download your user manual here.
If you need further assistance please call Hotpoint customer service on 0370 218 6615
How do I empty my water container?
Failure to empty the water container can result in your Hotpoint machine not heating (your clothes may still be wet at the end of the drying cycle).
To empty your water container, simply pull the container out towards you and remove it fully from the dryer.
Empty all the water collected, then refit the water container, ensuring that it is pushed fully back into position.
For further advice we recommend checking your user manual – you can also download your user manual here.
If you need further assistance please call Hotpoint customer service on 0370 218 6615
My Whirlpool tumble dryers has a smell coming from it
There are various reasons that could cause your clothes washing machine to smell. The most widely recognised causes are:
Consistent washing at low temperatures – bacteria and undissolved detergents can develop, making your machine smell.
We recommend running your machine at 90 degrees, with some biological detergent to help crush the development of bacteria and detergents, We also recommend running monthly service wash with our Limescale and Detergent remover, which hygienically cleans your machine, and keep the odour from reoccurring.
You should also check your washing machine drain hose. If it connects to your under sink plumbing then please make sure this is clean and free of blockages. For more help or info on our Limescale and Detergent Remover – click here. If you require further help please call us on 0344 822 4224.
I have a leak in my Whirlpool tumble dryers
During the manufacturing process, we ensure your tumble dryers is thoroughly tested so there is no leaks to internal components after you have installed your appliance.
If you experience any leaking before or during your first use, it is most likely due to there being water still in the tumble dryers from the testing process.
Please also check the water supply connection (from both sides) as well as the drain hose itself.
If you need any further help, please call us on 0344 822 4224.
There appears to be no electrical supply to my tumble dryers
Please check the socket that your appliance was plugged in in by using another piece of equipment, this will ensure that the issue does not lie with the socket rather than the appliance itself.
Your tumble dryers comes fitted with a 13 amp 3 pin plug and also the lead, so please make sure that the right rating of fuse is being used with this.
We do not recommend the use of the appliance with an extension lead.
Please also ensure that the start or on/off switch is in the correct position, and that the door is properly closed.
If you need further help please call our customer service team on 0344 822 4224.
The ECO sense drying feature will not function
If your Hotpoint washer dryer has a “set and forget” auto drying feature and you are having problems getting the drying process to operate, it could be attributed to a number of non mechanical faults. We recommend the following:
Ensure that you are loading the Hotpoint washer dryer correctly, as putting in an undersized load will result in the sensing mechanism cutting off the drying process prematurely.
Ensure that you are not attempting to use a programme that is designed merely as a short drying process utilising very low temperatures such as in the case of the easy iron and easy care functions.
Ensure that the sensors in the drum are kept clean and free from grease and dirt by wiping with a dry cloth.
If you need further assistance please call Hotpoint customer service on 0370 218 6615
My dial is not rotating
On certain Whirlpool models the dryer programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.
If you need further assistance please call Whirlpool customer service on 0370 218 6615
My Whirlpool tumble dryers keeps tumbling after the programme has finished
Certain Whirlpool models have an added crease care facility. Crease care is activated when the appliance has finished its cycle and the clothes are then tumbled in cool air which protects them from creasing and reduces ironing times. The crease care option will keep tumbling the clothes intermittently until the programme dial is manually advanced to the off position.
If you need further assistance please call Hotpoint customer service on 03448 224 224
Can I stack my Whirlpool tumble dryer onto my washing machine?
Whirlpool tumble dryers are designed to be fitted onto the top of some of our Whirlpool washing machines. This stacking process must only be completed using one of our genuine stacking kits.
To establish exactly which stacking kit you require or to purchase call our spare parts department on 0344 822 5225
How do I clean the condenser?
If you find that your Hotpoint Condenser dryer is taking a long time to dry then this could be due to a build up of fluff in the condenser.
The condenser is found at the bottom of your appliance. Simply take this out by grasping the bottom cover by the ides and pull it off gently towards you. Remove the condenser by rotating the clips, then pulling the condenser towards you. Run the body of the condenser under a cold water tap to remove and build up. Refit the condenser and use as normal.
We recommend that in order to keep your machine working efficiently, you regularly clean the filter and condenser.
If you need further assistance please call Hotpoint customer service on 0370 218 6615
How do I clean the fluff filter?
To clean your Hotpoint dryer filter simply open the door of your appliance and look for the fluff filter (located in the bottom of your door opening).
Pull out the filter and clean the fluff build up. If there is a large quantity of fluff you may use a vacuum cleaner to remove this.
We recommend you clean this filter out each time you use your dryer to ensure your machine works efficiently.
For further advice we recommend checking your user manual – you can also download your user manual here.
If you need further assistance please call Hotpoint customer service on 0370 218 6615
How do I empty my water container?
Failure to empty the water container can result in your Hotpoint machine not heating (your clothes may still be wet at the end of the drying cycle).
To empty your water container, simply pull the container out towards you and remove it fully from the dryer.
Empty all the water collected, then refit the water container, ensuring that it is pushed fully back into position.
For further advice we recommend checking your user manual – you can also download your user manual here.
If you need further assistance please call Hotpoint customer service on 0370 218 6615
My Whirlpool tumble dryers has a smell coming from it
There are various reasons that could cause your clothes washing machine to smell. The most widely recognised causes are:
Consistent washing at low temperatures – bacteria and undissolved detergents can develop, making your machine smell.
We recommend running your machine at 90 degrees, with some biological detergent to help crush the development of bacteria and detergents, We also recommend running monthly service wash with our Limescale and Detergent remover, which hygienically cleans your machine, and keep the odour from reoccurring.
You should also check your washing machine drain hose. If it connects to your under sink plumbing then please make sure this is clean and free of blockages. For more help or info on our Limescale and Detergent Remover – click here. If you require further help please call us on 0344 822 4224.
