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Washer Dryers Troubleshooting

Explore your appliance


There is a noise / my Whirlpool washer dryers is unstable

If your washer dryers is noisy and or unstable, and it is the first time you are using it, then it might be possible that installation has not been completed effectively.

To check, ensure the bolts or protective brackets (which is used to trasnport the appliance) have been removed.

If you need further help on how to do this, please refer to your manual. If you do not have your manual, you can download here.

If you need further help please call our customer service team on 0344 822 4224.


I have a leak in my Whirlpool washer dryers

During the manufacturing process, we ensure your washer dryers is thoroughly tested so there is no leaks to internal componants after you have installed your appliance.

If you experience any leaking before or during your first use, it is most likely due to there being water still in the washer dryers from the testing process.

Please also check the water supply connection (from both sides) as well as the drain hose itself.

If you need any further help, please call us on 0344 822 4224.


My washer dryers has a light flashing on it

Newer washer dryers come with indicator lights, these flash to indicate that there might be a possible fault. The most common faults presented are:

Pre wash light flashing

This shows that the washer dryers is not filling correctly. Please check your fill hoses and ensure it is turned on correctly. We also suggest looking to see if there are any blockages, kinks or leaks in the fill hose pipe.

Wash light flashing

This indicates your programme dial has been moved or adjusted from its original position. To correct this issue, simply move the wash dial to its original position. By doing this it will restore the light to its original status.

Spin light flashing

Indicates that the Whirlpool washer dryers has considered the wash load to be excessive or unbalanced. We would recommend removing the clothes, redistributing the load evenly and retry the spin cycle to resolve this.

End light flashing

Indicates that the Whirlpool washer dryers has reached the end of a wash programme. If the wash, rinse and spin function lights all flash at the same time, this would indicate a possible blockage in your filter or waste / drain pipe.

If you do not have your manual, you can download it here.

If you need further help please call our customer service team on 0344 822 4224.


Why are the results of my wash poor?

For the perfect wash results, you need to ensure you select the right wash programme, and also the correct amount of detergent.

Please also try not to overload your washer dryers as this can produce poor results in your wash as the detergent will not be able to effectively dissolve. Try to rewash your clothes on the right programme, making sure that the right amount of detergent is used.

If the items of clothing are heavily soiled, then do not use the quick wash or ecomony wash option is not used.

You may also need to use a pre wash option beforehand to ensure you ge the best wash results.

For further advice please check your user manual. If you do not have your manual, you can download it here. If you need further help please call our customer service team on 0344 822 4224.


There appears to be no electrical supply to my washer dryers

Please check the socket that your appliance was plugged in in by using another piece of equipment, this will ensure that the issue does not lie with the socket rather than the appliance itself.

Your washer dryers comes fitted with a 13 amp 3 pin plug and also the lead, so please make sure that the right rating of fuse is being used with this.

We do not recommend the use of the appliance with an extension lead.

Please also ensure that the start or on/off switch is in the correct position, and that the door is properly closed.

If you need further help please call our customer service team on 0344 822 4224.


The cycle on my washer dryers is taking too long to complete

Newer washer dryers are designed to use less water, which results in the clothes being laundered more (a longer wash cycle). Please check your manual for approx programme times. This can be downloaded here.

It could also be the case that the system that detects the load size has noticed an imbalance. The machine then tries to correct this by redistributing the load during its wash cycle.

To prevent this from happening we recommend you wash smaller and larger items together. All of our washing machines are designed to give you the optimum wash results and at the same time also reducing impact on the environment by using the minimum amount of water needed as well as energy.

If you need further help please call our customer service team on 0344 822 4224.


My washer dryers will not empty correctly

If your machine empties in the waste sytem which is located under your sink, please make sure that the connection to the sink plumbing is clear from any blockages. This includes: build up of fat or food deposits. Please also check that the drain hose is not bent, kinked or blocked, as this can prevent water draining from your machine.

If your machine empties into a standpipe, please ensure that the hose is not being pushed in by more than 4 inches.

As a last check, please see if the "rinse hold" or "crease care" options are not being selected, as by using either of these options, will result in the washing machine being held in the final rinse state programme.

If you need further help please call our customer service team on 0344 822 4224.


My Whirlpool washer dryer isn’t as effective as it used to be

If you suspect that your washer dryer is not as efficient as it used to be you need to be checking a series of non mechanical problems. We recommend the following:

Ensure that the vent hose is not blocked or crushed.

Ensure that your Whirlpool washer dryer is not being overfilled with clothing as this will impair the performance.

Double check the heat switch on your dryer is set to the appropriate position.

If you need further assistance please call Hotpoint customer service on 03448 224 224


The ECO sense drying feature will not function

If your Hotpoint washer dryer has a “set and forget” auto drying feature and you are having problems getting the drying process to operate, it could be attributed to a number of non mechanical faults. We recommend the following:

Ensure that you are loading the Hotpoint washer dryer correctly, as putting in an undersized load will result in the sensing mechanism cutting off the drying process prematurely.

Ensure that you are not attempting to use a programme that is designed merely as a short drying process utilising very low temperatures such as in the case of the easy iron and easy care functions.

Ensure that the sensors in the drum are kept clean and free from grease and dirt by wiping with a dry cloth.

If you need further assistance please call Hotpoint customer service on 0370 218 6615


My dial is not rotating

On certain Whirlpool models the dryer programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.

If you need further assistance please call Whirlpool customer service on 0370 218 6615


My Whirlpool washer dryers keeps tumbling after the programme has finished

Certain Whirlpool models have an added crease care facility. Crease care is activated when the appliance has finished its cycle and the clothes are then tumbled in cool air which protects them from creasing and reduces ironing times. The crease care option will keep tumbling the clothes intermittently until the programme dial is manually advanced to the off position.

If you need further assistance please call Hotpoint customer service on 03448 224 224


My Whirlpool washer dryers has a smell coming from it

There are various reasons that could cause your clothes washing machine to smell. The most widely recognised causes are:

Consistent washing at low temperatures – bacteria and undissolved detergents can develop, making your machine smell.

We recommend running your machine at 90 degrees, with some biological detergent to help crush the development of bacteria and detergents, We also recommend running monthly service wash with our Limescale and Detergent remover, which hygienically cleans your machine, and keep the odour from reoccurring.

You should also check your washing machine drain hose. If it connects to your under sink plumbing then please make sure this is clean and free of blockages. For more help or info on our Limescale and Detergent Remover – click here. If you require further help please call us on 0344 822 4224.

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