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Please select the topic you need

Choose a topic:

  • Repair booking

  • Product advice

  • Register appliance

  • Parts

  • Delivery

  • New or existing claim

  • Something else

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Your topic: Repair booking

  • I would like to book a repair

  • Amend / cancel my appointment

  • Update on engineer arrival

  • Can I purchase an appliance protection plan?

Your topic: Product advice

  • I need a product manual

  • Can I purchase a new appliance?

  • Troubleshooting/ help & advice

  • Assistance for new appliances under 28 days

Your topic: Register appliance

  • Register new appliance

  • Change my address details

Your topic: Parts

  • I'm waiting for parts to be fitted

  • I need a part for my new appliance

  • Return parts (purchased)

  • Return parts (issued free of charge

  • I'd like to buy parts & accessories

Your topic: Delivery

  • Update on new appliance delivery

  • Appliance damaged on delivery

Your topic: New or existing claim

  • Report damage to property

  • Follow up claim with ref number eg. m-**-******

  • Report a serious incident

Your topic: Something else

  • Query not covered?

DYNWhat time will my engineer be here?

DYNManage online


DYNTo track, amend or cancel your appointment online, please have your booking reference / plan number and personal details to hand

Manage online

Please tell us about your query, and one of our customer service advisors will get back to you.

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I can confirm that I am submitting these details as a result of damage being caused to my property. This is no way in relation to a service issue/query. Please tick here to fill in the form

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  • We respond:
  • Mon - Fri: 8am - 6pm
  • Sat 8:30am - 4:30pm
  • Sun 9:30am - 3:30pm

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We are open:
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Sat: 8.30am - 4.30pm
Sun: 9.30am - 3.30pm

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Wait time:

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  • Lines are open:
  • Monday - Fri: 8am - 6:00pm
  • Saturday: 8:30am - 4:30pm
  • Sunday: 9:30am - 3:30pm

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