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Choose a topic:

  • Repair booking

  • Product advice

  • Register appliance

  • Parts

  • Delivery

  • New or existing claim

  • Something else

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Your topic: Repair booking

  • What time will my engineer be here?

  • I would like to book a repair

  • Where's my engineer?

  • I need to cancel my engineer visit

  • I need to amend my repair appointment

  • Do I have warranty cover?

  • I'm waiting for a product exchange update

  • Can I purchase an appliance protection plan?

  • Arrival time for engineer visit not received

Your topic: Product advice

  • I need a product manual

  • How do I find video hints & tips?

  • Can I purchase a new appliance?

  • Advice on small appliances eg. kettles

  • Troubleshooting/ help & advice

  • Assistance for new appliances under 28 days

Your topic: Register appliance

  • Register new appliance

  • Change my address details

Your topic: Parts

  • I'm waiting for parts to be fitted

  • I need a part for my new appliance

  • Return parts (purchased)

  • Return parts (issued free of charge

  • I'd like to buy parts & accessories

Your topic: Delivery

  • When will my new appliance be delivered?

  • What time will my delivery be?

  • Appliance damaged on delivery

Your topic: New or existing claim

  • Report damage to property

  • Follow up claim with ref number eg. m-**-******

  • Report a serious incident

Your topic: Something else

  • What have we done well?

  • Query not covered?

DYNWhat time will my engineer be here?

DYNManage online


DYNTo track, amend or cancel your appointment online, please have your booking reference / plan number and personal details to hand

Manage online

Please tell us about your query, and one of our customer service advisors will get back to you.

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