Skip to main content

Washer Dryer repair

Washer Dryer Repair Advice from The Whirlpool Experts.

Troubleshooting

These are the most frequently asked questions and how to solve your issue.

Explore further

I have a leak in my Whirlpool washer dryers

During the manufacturing process, we ensure your washer dryers is thoroughly tested so there is no leaks to internal componants after you have installed your appliance.

If you experience any leaking before or during your first use, it is most likely due to there being water still in the washer dryers from the testing process.

Please also check the water supply connection (from both sides) as well as the drain hose itself.

If you need any further help, please call us on 0344 822 4224.

My washer dryers has a light flashing on it

Newer washer dryers come with indicator lights, these flash to indicate that there might be a possible fault. The most common faults presented are:

Pre wash light flashing

This shows that the washer dryers is not filling correctly. Please check your fill hoses and ensure it is turned on correctly. We also suggest looking to see if there are any blockages, kinks or leaks in the fill hose pipe.

Wash light flashing

This indicates your programme dial has been moved or adjusted from its original position. To correct this issue, simply move the wash dial to its original position. By doing this it will restore the light to its original status.

Spin light flashing

Indicates that the Whirlpool washer dryers has considered the wash load to be excessive or unbalanced. We would recommend removing the clothes, redistributing the load evenly and retry the spin cycle to resolve this.

End light flashing

Indicates that the Whirlpool washer dryers has reached the end of a wash programme. If the wash, rinse and spin function lights all flash at the same time, this would indicate a possible blockage in your filter or waste / drain pipe.

If you do not have your manual, you can download it here.

If you need further help please call our customer service team on 0344 822 4224.

Why are the results of my wash poor?

For the perfect wash results, you need to ensure you select the right wash programme, and also the correct amount of detergent.

Please also try not to overload your washer dryers as this can produce poor results in your wash as the detergent will not be able to effectively dissolve. Try to rewash your clothes on the right programme, making sure that the right amount of detergent is used.

If the items of clothing are heavily soiled, then do not use the quick wash or ecomony wash option is not used.

You may also need to use a pre wash option beforehand to ensure you ge the best wash results.

For further advice please check your user manual. If you do not have your manual, you can download it here. If you need further help please call our customer service team on 0344 822 4224.

There appears to be no electrical supply to my washer dryers

Please check the socket that your appliance was plugged in in by using another piece of equipment, this will ensure that the issue does not lie with the socket rather than the appliance itself.

Your washer dryers comes fitted with a 13 amp 3 pin plug and also the lead, so please make sure that the right rating of fuse is being used with this.

We do not recommend the use of the appliance with an extension lead.

Please also ensure that the start or on/off switch is in the correct position, and that the door is properly closed.

If you need further help please call our customer service team on 0344 822 4224.

Error codes

Find every error code here for your Washer Dryer.

See all error codes

F06 — Door lock fault

Issue: Washer Dryers door cannot be opened or closed / when the door is closed the machine the programme will not start.

Advice: If your washer dryers door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224

F12 — Electronic control fault

Issue: Washer Dryers is not operating (turning on).

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F13 — Dryer temperature sensing fault (washer dryers only)

Issue: Washer dryer is not drying clothes.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

F16 — Drum lock position sensor fault (top loading machines only)

Issue: Washer Dryers drum is stopping in the wrong position or is not locked in the correct position.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224

Manuals

Search for your Washer Dryer manual using our search bar.

Find your model number

Popular how to videos for Washer Dryer

See all videos

Model Numbers listed below

Laundry

Dishwasher

Cooling

Cooking

Click on image to enlarge

How can we help you?

How can we help?