How do I clean my fluff filter?Tumble dryer
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Most searched issues across all our appliances.
How do I clean my fluff filter?Tumble dryer
To clean your Hotpoint dryer filter simply open the door of your appliance and look for the fluff filter (located in the bottom of your door opening).
Pull out the filter and clean the fluff build up. If there is a large quantity of fluff you may use a vacuum cleaner to remove this.
We recommend you clean this filter out each time you use your dryer to ensure your machine works efficiently.
For further advice we recommend checking your user manual – you can also download your user manual here.
If you need further assistance please call Hotpoint customer service on 0370 218 6615
My washing machine is noisy and unstableWashing machine
If your washing machines is noisy and or unstable, and it is the first time you are using it, then it might be possible that installation has not been completed effectively.
To check, ensure the bolts or protective brackets (which is used to trasnport the appliance) have been removed.
If you need further help on how to do this, please refer to your manual. If you do not have your manual, you can download here.
If you need further help please call our customer service team on 0330 162 8098.
Cloudy/White marks are being left on my dishes/glasswareDishwasher
If you are noticing, that at the end of a wash cycle, your dishes and / or glasses are appearing to be cloudy or white, then this could be due to a possible deposit of calcium. We recommend that you use our dishwasher salt. This salt, improves wash performance and at the same time protects your dishwasher.
For more information on our range of products, click here – or call the Whirlpool parts team on 0330 162 8098.
Can I reverse the doors on my Hotpoint freestanding appliance?Fridge freezer
If you would like to reverse the doors on your fridge freezers, then the instructions to do so including diagrams are in the user manual that came with your appliance. If you want to book a door reversal with an engineer then please call us on 0330 162 8098.. Please be aware that a charge will be applied for this service.
If you do not have your user manual then you can find a replacement here.
If you need further assistance please call Whirlpool customer service on 0330 162 8098.
Most common code found and what it means.
Waste pipe blockageWashing machine
Issue: Washing Machines door will not open / the door can be opened but water remains inside the drum.
Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance.
Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0330 162 8098
Heating element faultDishwasher
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0330 162 8098
Action: Important: LED interfaces only have been included, to show clearly how faults are indicated. DIGIT and LCD (display) interfaces are not included, given the ease with which faults are identified (by F code). When faults are being displayed, the LEDs involved in their identification will remain alight and off, whilst the ON/OFF LED and others on the machine may blink rapidly.
Freezer defrost sensor faultFridge freezer
Issue: The compartment temperature in my freezer is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0330 162 8098
Electronic circuit board faultWashing machine
Issue: Washing Machines is not operating – some or all functions are not selectable.
Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again.
Advice: If the fault remains, please call our customer service centre to book an engineer on: 0330 162 8098
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